The virtual presentation of the finished pair of shoes as per the specified design is not contractual - both colors and finishes may have different appearance depending on the screens used.
EL OSITO MISHA S.L. manufactures all his Golf and Street shoes following the sole design specified by the customer in the website. Due to this our shoes are unique creations that CANNOT BE RETURNED DUE TO CHANGES OF SIZE OR DESIGN.
1.- EL OSITO MISHA S.L. will replace the defective pair with a new pair of identical category. Under no circumstance EL OSITO MISHA S.L. will return the money paid by the customer - a voucher for future purchases will be sent to the customer.
We will not accept any return that has not been previously authorized by EL OSITO MISHA S.L.. In case you have received a defective pair of shoes you may file a complaint by sending a picture of the product to email@example.com stating the defect together with the number and date of the order as well as the invoice sent by EL OSITO MISHA S.L. (must).
Once the complaint is accepted by Myos4Golf, a collection of the product will be organized at no cost for the customer. EL OSITO MISHA S.L. will not assume the transport costs of any defective product that has been unilaterally sent by the customer without being previously authorized by EL OSITO MISHA S.L..
Defects caused by incorrect use of the shoes and their inappropriate care will motivate the non acceptance of the complaint. Should the complaint not be accepted, EL OSITO MISHA S.L. will inform the customer in written while sending him back the defective product.
2.- EL OSITO MISHA S.L. will accept returns concerning products from our section READY TO GO:
o The items must be undamaged, unworn, with the original label attached, in its original packaging.
o You have to send an e-mail to MYOS to firstname.lastname@example.org and you have to inform about the return and the reasons. Also, you have to add some important information concerning the order: number, date, MYOS reference (included on a card with is going with each MYOS´pair) and costumer´s full name.
o You will then receive an email confirming we've received your request and we will authorize you to proceed.
o Pack the product to return to the below address:
EL OSITO MISHA S.L.
Avenida Portugal nº21, 5ºC, 26001- Logroño (La Rioja) España
o The shipping costs, risk of possible theft or loss will be all the customer's responsibility and no refunds can be granted for goods that are not received back.
o You will receive a confirmation email within 3 working days from the date of receipt of the returned goods.
Refunds: As soon as we receive the returned product we will proceed with the refund, within 3-5 days from the date of receipt of returned products. Other possible delivery costs will not be refunded and they will be at client's expense.
PLEASE NOTE: The item must be undamaged, unworn, with the original label attached, in its original packaging. MYOS will only refund products returned in a proper way, following all this stated conditions. If the product you return will not with these terms & conditions, MYOS will reserve the right to return the product to the customer with no refund and claiming for the return transport cost.
Customized items cannot be returned and not refund can be given.